Frequently Asked Questions

Everything you need to know about shopping with Prym Consumer USA.

What is the standard shipping time for domestic orders?

Most domestic orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.

What is your return policy for sewing and crafting tools?

We offer a 30-day return policy for unused items in their original packaging. Please note that for safety and hygiene reasons, certain opened tools or cut materials may not be eligible for return.

Are Prym products covered by a warranty?

Yes, Prym Consumer USA products are manufactured to the highest quality standards. We offer a limited warranty against manufacturing defects. If you receive a faulty item, please contact our support team with your order number.

Do you offer wholesale pricing for professional crafters or retailers?

We do have programs for verified business partners. Please visit our 'Wholesale' page to submit an application with your tax ID and business details for review.

How can I track my order status?

Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.